TEMPLE VILLAGE

Terms of Service

Website and Buyer Account Terms · Version 1.0 · Effective 3 November 2026

These Terms of Service (“Terms”) explain how you can use the Temple Village website (templevillage.com), the Temple Village portal, the Gracie AI assistant on them, and the buyer dashboard you get if you register with us (together, the “Site and Services”). They are offered by TEMPLEVILLAGE PTE. LTD. (“we,” “us,” “our”). The Site and Services are built and operated for us by W Grace Pte. Ltd. (https://wgrace.co). By browsing, chatting to Gracie AI, or signing up, you’re agreeing to these Terms.

The Site presents Temple Village, a community of private homes in Bali, and lets prospective buyers explore the homes, ask questions, and register interest.

We’ve kept these Terms short on purpose. You don’t need to sign anything separately to browse the Site or to register as a prospective buyer, these Terms cover you. Our Privacy Policy sits alongside them and explains in full how we handle your personal data; where the two documents differ on a data question, the Privacy Policy governs.

1. Who These Terms Cover

These Terms apply whether you’re browsing anonymously, chatting to Gracie AI, or signed in to a buyer account. A few things worth stating plainly about that account:

• Registering is free, and it doesn’t commit you to anything. It gives you access to Gracie AI with memory of your preferences, and to project information in your dashboard.
• What you see in the dashboard (pricing, availability, timelines, plans) is indicative and can change. It isn’t an offer, a reservation, or a contract. Section 8 covers this.
• You can close your account and ask us to delete your data at any time by writing to info@templevillage.com. We’ll handle the request within applicable legal deadlines.
• We may pause or close an account in the situations section 10 describes, and where we can, we’ll tell you why.

If you’ve signed a separate agreement with us, such as a reservation or a sale and purchase agreement, that agreement governs what it covers and takes precedence over these Terms.

2. The Gracie AI Assistant

Gracie AI is an AI assistant available on the Site and on WhatsApp. It runs on AI models from other companies (currently Google Gemini and Anthropic Claude) and can answer questions about Temple Village and how we work.

A few things worth knowing before you chat to Gracie AI:

• Gracie AI is here to help you explore. It doesn’t replace advice from us, a lawyer, or a financial adviser, and it can get things wrong.
• Tell Gracie AI what you’re actually looking for: the kind of home, its size, your timeline, a budget range. That’s the point of it, and none of it goes anywhere outside us on its own.
• What we’d rather you didn’t type into the chat: passport or ID numbers, bank or card details, passwords, or anyone else’s personal information. If we ever genuinely need something like that, we’ll ask you for it directly through a secure channel, never through the chat.
• We only use conversations to improve Gracie AI after identifying details have been stripped out. Conversations we can trace to a person are never used for that.
• Our team reads a conversation when you’ve asked us for help, when we’re following up on your enquiry, or if we’re investigating a security problem, and not otherwise.
• Please don’t use the chat to submit anything unlawful or abusive, or to manipulate or probe the underlying AI models.

3. What We Store, and When

Conversations with Gracie AI are stored to support the chat, whether or not you have an account. Please don’t enter identity documents, banking details, passwords, or other sensitive information.

Like any website, we log basic technical information on every visit whether you’re signed in or not: IP address, browser, device, and pages viewed. We need it to run the Site and keep it secure.

We start holding your name, email and phone number when you take a step to identify yourself: registering your interest on one of our forms, requesting private access, creating an account, or writing to us. Our Privacy Policy explains what we hold, why, who sees it, and how to ask to see, correct, or delete it.

What you type to Gracie AI may be processed by our AI providers (Gemini and Claude) so they can generate a response. We don’t let them use your conversation to train their general purpose models, and we never sell your data.

4. Who Sees What You Tell Us

Your information stays with the Temple Village team and the With Grace team that runs the Site for us, unless sharing it is genuinely needed to do something you’ve asked us to do.

• If you ask us to take a next step, such as arranging a call or a viewing, sending pricing or documents, or holding or reserving a home, the people working on your enquiry see what that step needs.
• If you proceed to a purchase, our lawyers, and anti money laundering and conveyancing rules, will require certain information about you. We’ll tell you what’s needed before it goes anywhere.
• Internally, access is limited to the people working on your enquiry.
• Outside all of that, the only other companies who touch your data are the providers that keep our systems and our advertising running, under contract and only on our instructions. The Privacy Policy lists them.

We never sell your data, and we never share it for anyone else’s marketing. If you want to know whether anything about you has been shared, and with whom, ask us at info@templevillage.com and we’ll tell you.

5. Signing In with Another Account

If you sign up for private access, you can create your account using a sign in provider. We currently offer Sign in with Google, and we may add others over time, such as Sign in with Apple. We use this only to verify who you are and let you securely access Gracie AI and your buyer dashboard, nothing more.

Whichever provider you use, we ask for the minimum needed to identify your account: your name, email address, and profile photo where the provider supplies one. With Google specifically, that means the basic profile and email scopes and nothing further. We don’t request access to your files, mail, contacts, calendar, photos, or any other data held by that provider, and we don’t use what’s shared for training any AI model.

If you’re just browsing the Site or chatting to Gracie AI without signing in, none of this applies. You can revoke our access at any time in your provider’s permissions settings, and ask us to delete the data by writing to info@templevillage.com.

6. Keeping Your Account Safe

Your account is yours, so please keep your sign in private, including the Google or other account linked to it. You’re responsible for what’s done through your account, and you agree not to:

• share your sign in with anyone, or let anyone else use your account;
• use someone else’s account;
• pretend to be someone else, or let anyone pretend to be you; or
• sign up with false or misleading details.

If you think someone else has got into your account, or your sign in details have been exposed, tell us straight away at info@templevillage.com and we’ll help you secure it. To keep an account safe, we may ask you to confirm who you are or to sign in again, and hold access until that’s done.

We can’t be responsible for problems that come from these steps not being followed, unless the cause was our own breach of these Terms, negligence, or wilful misconduct.

7. Acceptable Use

When using the Site and Services, you agree not to:

• misrepresent your identity or affiliation with any person or organisation;
• attempt to disrupt, reverse engineer, or gain unauthorised access to the Site or to Gracie AI;
• use automated tools to scrape the Site or extract data from Gracie AI at scale; or
• upload or submit unlawful, infringing, or malicious content.

8. No Advice, No Guarantee

Content on the Site and in your dashboard, in our ads, and anything Gracie AI tells you, is for general information only. It’s not legal, financial, investment, or property advice, and it doesn’t count as an offer, reservation, or contract for any home. Any returns or income shown are projections, not promises. Project details, timelines, and availability can change, so please confirm anything important directly with our team before relying on it. We’d much rather you asked.

9. Intellectual Property

The Site, including its design, text, images, films, project descriptions, and the Gracie AI experience, belongs to us or our licensors. You may view and share it for personal, non commercial purposes, but you may not reproduce, modify, or distribute it commercially without our written permission.

10. Pausing or Closing an Account

We may pause, limit, or close access to the Site or to an account when we consider it reasonably necessary, for example:

• to protect an account we think has been compromised;
• to comply with the law, a court, or a regulator;
• where we have reason to think an account is being used unlawfully, for example for fraud or impersonation;
• where these Terms have been broken, including sections 6 and 7, or the Site has otherwise been misused; or
• where we close or substantially change part of the Site, such as Gracie AI or account features.

Where we can, and the law allows, we’ll tell you and explain why.

Once an account is closed, it can no longer be used, and its personal data is kept or deleted as our Privacy Policy describes. Closing an account never affects an agreement you’ve signed with us, such as a reservation or a sale and purchase. Each of those keeps its own terms. Rights and obligations either of us already had before the account closed are also unaffected.

Sections 3, 4, 8, 9, 11, 13, and 14 continue to apply after an account is closed.

11. Liability

The Site and Gracie AI are provided “as is.” To the fullest extent permitted by law, we are not liable for loss arising from your use of the Site or reliance on information provided by Gracie AI. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Singapore law, and we do not exclude liability for our own fraud or wilful misconduct.

None of this affects the commitments we make about your personal data in section 4 or in our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time as the Site evolves. The “Effective” date at the top shows when they last changed. Where a change materially affects your account or how we handle your personal data, we’ll email registered users before it takes effect. Continuing to use the Site after an update means you accept the revised Terms.

13. Governing Law

These Terms are governed by the laws of Singapore, and any dispute is subject to the exclusive jurisdiction of the Singapore courts. If something has gone wrong, please write to us first. We would far rather put it right than argue about it.

14. General

If a court finds part of these Terms unenforceable, that part applies as far as it can and the rest stays in effect. If we don’t enforce a right straight away, we haven’t given it up. You can’t transfer your rights under these Terms without our written consent; we may transfer ours to a company in our group or to whoever takes over our business, and they take on our commitments to you along with them. Only you and we can enforce these Terms: no one else has that right under the Contracts (Rights of Third Parties) Act 2001 of Singapore.

15. Contact

Questions about these Terms, about who sees your information, or about anything Gracie AI has told you? Reach us at info@templevillage.com and a person will answer.