TEMPLE VILLAGE

Privacy Policy

Effective 3 November 2026

This policy explains what personal information Temple Village holds about you, why, who else sees it, and how to have it corrected or deleted. It covers templevillage.com, the Temple Village portal, our forms on Facebook and Instagram, and our conversations with you by WhatsApp and email.

Temple Village is run by TEMPLEVILLAGE PTE. LTD. The website, the portal and the Gracie AI assistant are built and operated for us by W Grace Pte. Ltd. (https://wgrace.co). For anything in this policy, write to info@templevillage.com and a person will answer.

What We Collect

When you register your interest, through a form on Facebook or Instagram, on our website or by message, we collect what you give us:

• Your name, email address and phone number, including its country code
• Your answers about what you are looking for, such as the kind of investment, the villa size and your timeline
• A social media handle, if you choose to give one
• The calls you book with us, and our notes from them
• Your messages to us and to Gracie, on the website and on WhatsApp

When you sign in to the portal for private access, we also hold your name, email address and profile photo from your sign in provider.

When you visit, we record technical information such as your IP address, browser, the pages you open and the ad that brought you, to run and secure the site and to understand which of our ads work.

Why We Hold It

To answer your enquiry, send you the information you ask for, arrange calls and viewings, and follow up on the conversation you started. We also use it to measure which of our advertising brings people who are genuinely interested, so we spend less showing ads to people who are not.

We do not sell your information, and we do not share it for anyone else's marketing.

Our Advertising on Facebook and Instagram

If you reach us through one of our ads, Meta passes us the answers you gave on its form. As your enquiry moves forward, for example when we first speak or when a consultation takes place, we tell Meta that the lead reached that stage. We send the reference Meta gave your form, and your email address and phone number only in scrambled (hashed) form, so Meta can match the update to the ad without receiving them in readable form. This helps Meta show our ads to people like the ones who become real conversations.

Our website uses the Meta Pixel and a Google tag to measure visits from our ads. You can control ad personalisation in your Facebook, Instagram and Google settings.

Gracie AI

Gracie is the AI assistant on our website and on WhatsApp. What you write to her is sent to Google Gemini or Anthropic Claude to generate a reply, and the conversation is stored so she can follow what you have already said. Please do not send identity documents, banking details or passwords in the chat. AI answers can be wrong, so confirm anything important with our team.

Who Sees It

The Temple Village sales team and the With Grace team that runs the site for us. If you go ahead with a purchase, our lawyers and the parties the law requires will see what the purchase needs, and we will tell you what that is first.

The services that process information for us are:

• HubSpot, where our enquiries and call bookings are kept
• Meta, for our Facebook and Instagram ads and forms and for WhatsApp
• Google, for the Gemini model behind Gracie, the Google tag, and Sign in with Google
• Anthropic, for the Claude model behind Gracie
• PostHog, which measures how the site is used, including a replay of visits with anything typed into forms hidden
• DigitalOcean and Cloudflare, which host the site and protect it

Some of them process information outside Indonesia and Singapore, including in the United States, under safeguards required for overseas transfers.

Cookies

We use cookies to keep you signed in, keep the site secure, measure how it is used, and measure our ads through the Meta Pixel and the Google tag. You can clear or block cookies in your browser.

Keeping It, and Your Choices

We keep your information while your enquiry is active and for as long as the law requires afterwards. You can ask us at any time to show you what we hold, correct it, delete it, or stop contacting you. Write to info@templevillage.com and we will act on it within 30 days, and tell you if any record has to be kept by law and why.

The site is not meant for anyone under 18.

Changes

When our practices change we will update this policy and its date. Nothing in it limits your rights under the privacy laws that apply to you.

Contact: info@templevillage.com